Refunds & Billing

Overview

Welcome to West Georgia offers several paid products: monthly listing subscriptions; custom production and multi-property partnerships; one-off cinematic commercials; and Community Sponsorship donations to fund a reel for a non-claimed business. This page explains how each one is billed, when refunds apply, and how to cancel.

All payments are processed through Stripe. We never see or store full card numbers. Self-serve subscriptions can be canceled anytime through your Stripe customer portal or by emailing us at the address below.

Monthly Listing Subscriptions

Our monthly listing plans are billed in advance through Stripe at the then-current price presented to you at checkout, and auto-renew each month until you cancel.

Self-serve plans can be canceled anytime through your Stripe customer portal or by emailing us at the address below. Cancellation stops future renewals; we do not refund or pro-rate the current month.

Plans that include scheduled cinematic production may require up to 30 days’ notice to cancel. Where we have not yet delivered production scheduled for the current period, we issue a pro-rata refund for the undelivered portion; work already delivered is not refundable. The exact notice period and refund mechanics for your plan are stated in the listing agreement you accept at checkout.

After cancellation you keep any commercial files we have already delivered (raw and edited) per your listing agreement, your lead-inbox export is available for 30 days, and your listing reverts to the free baseline at the next renewal date. There is no claw-back of work already delivered.

Custom Production & Multi-Property Partnerships

Custom production partnerships and multi-property engagements are governed by the written engagement terms or Master Services Agreement (MSA) you sign at booking, which controls in the event of any conflict with this page.

Typical terms: a deposit is collected against scheduled production and is non-refundable once production has been committed; ongoing work can be canceled with 30 days’ notice, and we issue a pro-rata refund for any videos not yet delivered; engagements with a minimum commitment period may carry an early-termination fee.

In every case, work already produced and delivered is not refundable.

One-Off Commercials

A one-off cinematic commercial is a one-time purchase, not a subscription. Default mechanics (subject to Chad’s confirmation, see /legal/one-off-commercial-agreement):

• Pre-production: a 50% deposit is collected at booking. If you cancel before the shoot, the deposit is refunded in full minus any third-party costs we have already incurred (location fees, talent holds, equipment rentals).

• Once the shoot starts: the deposit becomes non-refundable and the commercial is non-refundable after shoot day. The remaining 50% is invoiced on delivery of the final edited reel.

• If we cancel the shoot: you receive a full refund of everything paid.

• Revisions: 2 rounds of revisions are included. Additional rounds are billed at our then-current rate.

The full Production Agreement governs scope, deliverables, ownership, and timeline: /legal/one-off-commercial-agreement.

Free Commercial Waitlist

Joining the Free Commercial waitlist costs nothing and carries no service-level promise — we make no guarantee of if or when a free commercial will be produced.

You can withdraw from the waitlist at any time. Since no payment is involved, there is nothing to refund.

Sponsorship Donations

Community Sponsorship campaigns let residents fund a cinematic reel for a non-claimed local business. The production cost for a campaign is $275. The community funds half ($137.50) and Welcome to West Georgia matches the other half once the threshold is met.

Donations are charged at the moment you donate.

If a campaign reaches the community threshold within 90 days, the campaign is "funded." Donations become non-refundable at that point because production has been authorized and committed.

If a campaign does not reach the threshold within 90 days, every donation is automatically refunded in full through Stripe within a few business days of expiration.

Donations are not tax-deductible. Welcome to West Georgia is not a 501(c)(3) at this time.

Geo Restrictions

Sponsorship donations are accepted only from Georgia residents. We enforce a geo gate at checkout. If your billing address is not in Georgia, the checkout will block the transaction.

Chargebacks

If you dispute a charge with your card issuer, please contact us first — most issues we can resolve directly within a day or two. A chargeback filed without contacting us first may result in suspension of your account or claimed listing while the dispute is reviewed.

For undisputed legitimate refunds, we will issue the refund through Stripe rather than asking you to close a chargeback yourself.

Sales Tax

Where applicable, sales or use tax is calculated and collected at checkout via Stripe Tax. Georgia’s treatment of digital advertising and production services is evolving; we follow current Stripe Tax rules.

How to Reach Us

Billing questions, refund requests, and cancellations: hello@welcometowestgeorgia.com. We aim to respond within two business days.